Ebrahim K. Kanoo B.S.C.(c)

Vice Chairman’s Foreword

Maintaining High Standards

Throughout the years, Ebrahim K. Kanoo, the exclusive agent for leading international brands in the Kingdom of Bahrain, has managed to set high standards in the market. This has been a key to our success in preserving the integrity of the products we sell and maintaining their international reputation for excellence. As a result, Ebrahim K. Kanoo has become a brand known for quality and innovation.

We strive to ensure that our standards match the highest criteria set by Toyota and Lexus in the automotive market and have dedicated ourselves to sustain the brands' quality and customer experience.

Customer satisfaction is our foremost priority. We endeavor not only to impress customers in the pre-sale period, but to also maintain quality service during all subsequent stages. This commitment to quality has been recognised with numerous honors, including an After Sales Service Certification and Evaluation (ASEC) award, which we received in 2012 from Toyota Industries Corporation.

We have established an expanded network of Toyota and Lexus Maintenance Centres throughout the Kingdom of Bahrain, in order to bring us even closer to our customers. Toyota Plaza, one of the largest and most advanced Toyota and Lexus Service Centres in the world, is a one stop shop for our customers and is a flagship project that showcases our commitment to quality service.

In addition to the ongoing vocational training and educational scholarships we offer our workforce at various Bahraini institutes and universities, we have also provided many of our Bahraini employees the opportunity to study abroad.  Our employees have the chance to learn from the best Toyota Motor Corporation experts and technicians in Japan, Australia and the United States. All our staff follow best practices and techniques to meet customer requirements and often exceed expectations.

Ebrahim K. Kanoo has grown to become much more than just an exclusive agent for leading international brands; we consider ourselves to be an active partner in the advancement and success of the automotive sector in the Kingdom of Bahrain and thus also contributing to the national economy.